The ASQ Service Quality Division and Charlotte Section are pleased to announce that registration is open for our upcoming one-day workshop, Customer-Driven Superior Service, to be held Friday, March 27th, 2020, in the Charlotte, NC, metro area.

In this one-day workshop, a blend of presentations, group simulation exercises and debrief sessions will provide participants with service knowledge and best practices related to transactional processes like those encountered within industries including;

Financial Services
Internal Support Functions


Key learnings will focus on Voice of the Customer, Use of Data in a Service Environment, Problem Hacking, and Collaboration.

This workshop is very interactive and received great reviews from past attendees.

The success of the 2018 workshop held here in the Charlotte metro area was notably mentioned at the 2019 World Conference on Quality and Improvement in Fort Worth Texas.

Attendees are eligible for 1.0 Recertification Units (RU's)
Tickets are limited, so get yours as soon as possible!

For additional details and registration:



Image result for thank you pictures in color
Thank you APICS Charlotte for your donations made for our Salvation Army Angel Tree fundraiser in December.  Unfortunately we missed the deadline for the Angel Tree so In lieu of, a food pantry donation was made to Windsor Park Elementary School in Charlotte. With our donations and a donation match made by a Board member we were able to donate about $400.00 of pantry items to their foodbank.
Windsor Park is a Title 1 school with a 100 percent poverty level. There are even students who are homeless and about 150 who have immediate needs. 
A food pantry was setup at the school so these children will have a confidential place to go and ask for food items for weekends, teacher work days, holidays etc. Most of these students only meals come from the breakfast and lunch provided at school. To help kids have food to eat, they are asking for donations of the following. While these are the core wish list, any nonperishable food item will be accepted.
Food Items:
* Box of individual Oatmeal
* Box of individual Grits
* Individual, single serving cereal
* Chef Boyardee
* Ramen noodles / cup of noodles
* Mac and cheese
* Fruit cups / canned fruit
* Case of bottled water

Any donations can be taken to the school or be brought to a WPNA neighborhood meeting.
With any questions, please contact Crystal Ritch at [email protected].
Special thanks to Carolyn Sly for who personally handled the shopping and making sure our donation was delivered.



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